Design patterns are reusable solutions to common problems. A pattern can be a design solution for pretty much anything; whether that’s a physical object, an organisational structure or a process, such as a service.
A service pattern isn’t tied to one product, company or organisation. It can be shared across many. This approach to solving common problems is especially useful for local councils, since it allows them to collaborate on the best possible digital services, instead of each reinventing the wheel every time.
The service pattern developed through this project will be openly shared, so it can be adopted by any council or company.