7. Barriers, issues & risks

Known barriers to adoption of this solution so far include:

Limits of complexity for larger projects

Variations in required information between councils

Availability of data (eg base maps, property data, GIS data, historical planning records)

Data interoperability with back-office systems which are still largely document-based. For this reason, collaboration with the Southwark-led team working on an open, data-driven back-Office case management platform will be especially important.

Transition strategy Should we continue to allow PDF document-based submissions?

Digital inclusion Are there any users that would be excluded?

Software as a service With no in-house dev team, most councils will require this pattern to be provided as part of a software service