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Accessibility Statement



About this website


This website is run by Open Systems Lab on behalf of Lambeth Council and the other project partners.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • easily navigate and read all pages
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is


We know some parts of this website are not fully accessible:

  • you cannot modify the colour, line height or spacing of some text
  • some svg graphics containing data are not legible by screen readers
  • some diagrams containing text are not legible by screen readers
  • any videos will probably not have captions

What to do if you cannot access parts of this website


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

digitalplanning@lambeth.gov.uk

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website


We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact Open Systems Lab.

Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person


We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.  

Non accessible content


The content listed below is non-accessible for the following reasons.

  • SVG diagrams or graphs showing data schemas may not be coherently legible using screen readers. These diagrams are usually linked to a live spreadsheet of the same data, which may be more helpful.

Disproportionate burden

  • SVG diagrams are incredibly useful as a way to communicate complex data structures. We cannot currently think of a better  or more accessible way to try to communicate these.
  • It has only been possible to publish all the information on this website as a website (as opposed to PDFs) thanks to the use of a Content Management System (CMS). The CMS we are using is Cargo, which imposes certain constraints. Not using this system would require paying web developers to maintain this content, or publishing all the content as a PDF, which is likely to be less, not more accessible.


How we tested this website


This website was last tested on 18th December 2019. We carried out automated tests using Lighthouse and Wave.


What we’re doing to improve accessibility


  • We have recently added a fix to allow zooming of text.

This statement was prepared on 19th December 2019. It was last updated on 5th January 2020.
Open Systems Lab